Frequently Asked Questions
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Physiotherapy is a health care profession dedicated to reducing pain, increasing mobility, and getting you back to your most optimal level of living, whether at home, work, or play.
A doctor’s referral is not required to receive private physiotherapy treatment unless you are being treated under WCB (Worker’s Compensation Board) or unless your extended healthcare provider requires it. It is best to check with your provider prior to your first visit.
We will make every effort to book an appointment within 24 hours. We always welcome walk-ins and our physiotherapists will see you as per request.
Please bring your Insurance information and any other pertinent information such as extended health plan benefit cards.
If you have one, please bring a Doctor’s referral note, as well as any imaging reports (i.e X-ray, CT scan, MRI, or other) and post-operative protocols if you’ve been given them following surgery.
If your injury is to the lower half of your body (low back to feet), please bring shorts with you. If your injury is to the upper half of your body and you are a female, please wear a sports bra or tank top so that we can appropriately assess the area. If your injury is related to your feet, please bring any custom orthotics and/or footwear that may be contributing to the symptoms.
This depends on the injury and type of treatment you require, but expect to be in the clinic for approximately 30 minutes to an hour.
Every condition is individually evaluated, based on the person and severity of their condition and patient activity expectations. Your physiotherapist will advise you of an appropriate treatment plan after your initial assessment.
Most health plans cover some physiotherapy and massage therapy treatments. Check with your provider for more specific details.
We direct bill to the following insurance companies: Blue Cross, Medavie, ASEBP/ARTA, Green Shield, Great West Life, Chamber of Commerce, SSQ Financial, Johnson Inc, Maximum Benefit, Industrial Alliance, Manulife, Johnston Group, and Sun Life Insurance. You are responsible for the patient co-pay amount at the time of treatment.
We are currently a new clinic and will be providing this service soon.
If you sustained an injury from a motor vehicle accident, you need to file a claim with your car insurance company. It is recommended that you visit your doctor to document your injury, however you do not require a referral to begin physiotherapy treatment. The sooner you seek treatment following a motor vehicle accident, the faster your recovery.